Return Policy

1. Returns

• Eligibility: Items can be returned within 15 days of receipt.

• Condition: Returned items must be in their original condition and packaging, with all tags and labels attached.

• Non-Returnable Items: Certain items, such as perishable goods, custom products, or digital downloads, are non-returnable. Please check the product page for specific return information.

2. Return Process

• Request a Return: To initiate a return, please contact our customer service team at support@dualchic.com.

• Return Shipping: You are responsible for the cost of return shipping unless the item is defective or the return is a result of our error.

• Return Instructions: Follow the provided instructions to pack and ship your return.

3. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Refund Method: Approved refunds will be issued to the original payment method within 15 business days.

• Partial Refunds: In some cases, only partial refunds are granted (e.g., for items not in their original condition).

4. Exchanges

• Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [Your Contact Information].

5. Contact Us If you have any questions about our return policy, please contact us at support@dualchic.com